How do I register an account and receive new user benefits?

Please click on "Login/Register", then click on "Create an account" and fill in your personal details. You will receive the new user benefit in your email inbox for successful registration.

How do I track my order?

To track your order, click on the account button and select the order number on the account page.

Or fill in the waybill number from the email on https://www.17track.net/en

How can I check the status of my order?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

How can I contact customer service?

You can contact us via email, phone, or live chat on our website. Our customer service team is available during business hours.

What payment methods do you accept?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express, and other payment methods depending on your location.

Can I cancel my order before it ships?

You can cancel your order by contacting us as soon as possible before the product is shipped.

Orders cannot be cancelled once the product has been shipped and you will be responsible for the cost of returning the product. Please check the order details before placing your order.

Can I edit my order after it has been placed?

Once an order has been placed, it cannot be edited. We are unable to update quantities, add or remove items or update the delivery address.

Please check your purchase before submitting your order to ensure that the billing/shipping address and quantities ordered are correct.

How do I know if a toy is appropriate for my child's developmental stage?

Each toy has a recommended age range listed on the product page, and we also provide detailed descriptions and specifications to help you make an informed decision.

What if I receive a damaged or defective product?

Please contact us immediately and we will arrange for a replacement or refund.

Do you offer discounts for bulk purchases?

Yes, we offer discounts for bulk purchases. Please contact us for more information.